Shipping Policy
Shipping Policy for Cozeon
Thank you for shopping with Cozeon! We’re excited to deliver your heated apparel right to your door. Please review the following information about our shipping process.
Shipping Destinations
Currently, we offer shipping within the United States only. We do not ship internationally at this time.
Processing Time
All orders are processed within 1-3 business days. Orders placed after 12:00 PM PST will be processed the next business day. Please note that during peak shopping seasons or promotional periods, processing times may be slightly delayed.
Shipping Methods
Cozeon offers several shipping options for you to choose from during checkout:
-
Standard Shipping: Typically arrives in 5-7 business days.
-
Expedited Shipping: Arrives in 2-3 business days.
-
Priority Shipping: Fastest option, typically arrives in 1-2 business days.
Shipping rates will be calculated at checkout based on your chosen method and delivery location.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this number to track the status of your delivery.
Shipping Delays
While we make every effort to ensure timely delivery, unforeseen delays (e.g., inclement weather or carrier issues) may occur. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package is lost or damaged during transit, please reach out to our customer service team immediately. We will work with the carrier to resolve the issue. If necessary, we will assist in filing a claim.
Return Policy
We accept returns on unused and unworn items within 30 days of delivery. To initiate a return, please visit our Returns page for more information and instructions.
